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Kilobyte
January 12, 2026

Getting invoices despite cancelling the service in the written form in the NOS store 10 days prior

After numerous attempts at cancelling the service through the phone/website, I decided to go the the nos shop directly to do so in writing, as someone on the internet suggested. After this, I asked NOS staff which was assisting me: “Am I good, will i need not to pay for the following month?”. To which they replied: “Nope, only the cancellation fee of 75.58 euros”. I rephrased this question numerous times just to “be safe”. Lo behold, billing cycle comes, and I get another invoice as if no cancellation happened. Basically I need cancellation of the invoice now as well. Please help, I don’t want to go to nos store anymore, it is not nearby at all. Its been extremely frustrating experience with service cancellation already, and I just want it to be over. Just let me pay my cancellation fine and be free of this company. Thanks. 

23 Comentários

Rafaela F.
Gestor da comunidade
May 13, 2026

Hello ​@KYRYLO TILENIN,

All messages are answered in the order they are received.

We have received your message and kindly ask you to await our response through that channel. We will be brief.

Thank you for your understanding

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das últimas novidades.
Kilobyte
May 15, 2026

So I’ve got the courier call me just now. He was going to the incorrect address(the one I initially moved away from and stopped the nos contract because of it), despite me LITERALLY asking you to confirm my NEW address in DMs. I am tired, please, just get this equipment away from me and let me be nos-free ​@Rafaela F. ​@João H. 

Rafaela F.
Gestor da comunidade
May 15, 2026

Hello ​@KYRYLO TILENIN,

We appreciate your message and are sorry about this situation.

We have already replied to your private message. We kindly ask you to check your inbox, please.

Thank you for your understanding

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das últimas novidades.