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Kilobyte
January 12, 2026

Getting invoices despite cancelling the service in the written form in the NOS store 10 days prior

After numerous attempts at cancelling the service through the phone/website, I decided to go the the nos shop directly to do so in writing, as someone on the internet suggested. After this, I asked NOS staff which was assisting me: “Am I good, will i need not to pay for the following month?”. To which they replied: “Nope, only the cancellation fee of 75.58 euros”. I rephrased this question numerous times just to “be safe”. Lo behold, billing cycle comes, and I get another invoice as if no cancellation happened. Basically I need cancellation of the invoice now as well. Please help, I don’t want to go to nos store anymore, it is not nearby at all. Its been extremely frustrating experience with service cancellation already, and I just want it to be over. Just let me pay my cancellation fine and be free of this company. Thanks. 

23 Comentários

Rafaela F.
Gestor da comunidade
January 12, 2026

Hello ​@KYRYLO TILENIN, welcome to the NOS Forum. 😊

We appreciate your message and are sorry about the situation you describe.
We will help analyse what’s going on. Please send us a private message to the ​@Fórum  profile with your tax number (NIF).

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das últimas novidades.
Kilobyte
January 12, 2026

@Rafaela F. Hey there. I anticipated this request and preemptively have sent all of the necessary details to ​@Fórum 

João H.
Gestor da comunidade
January 12, 2026

Hello ​@KYRYLO TILENIN,

Thank you for your feedback.

We did not receive your private message in the ​@Fórum profile. Can you please resend it? 

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
Kilobyte
January 12, 2026

@João H. I guess I've sent it to a different forum nos account. I copied my msg to the user you've given me the link to, thx

Rafaela F.
Gestor da comunidade
January 13, 2026

Hello ​@KYRYLO TILENIN, 😊

We have now received your private message and will reply as soon as possible.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das últimas novidades.
Kilobyte
January 14, 2026
Just keeping the conversationp public. Maybe this will reduce the chances of me getting scammed by NOS.

 

Kilobyte
January 14, 2026
Follow-up

 

Kilobyte
January 14, 2026
Yup, getting scammed by nos after all. What a joke of a company. Avoid it

 

Kilobyte
January 14, 2026

 

Kilobyte
January 14, 2026