Hi, I have been trying to contact NOS for over a week, I have sent several messages on my private page but no one has responded. I am no longer in portugal and the contact number for over seas is a series of options to which no one actually answers. My friend has visited the store several times on my behalf and each time is given different information. I got one call as result of this but the information given was not accepted by the staff in the store when I carried out their instructions. I need someone to contact me and tell me how to cancel my phone as I am no longer in Portugalor where I can find the cancellation form as its not on your site.
Reputação 7
+2
- Gestor da comunidade
- 7094 comentários
-
8 April 2021
Hi
Welcome to Fórum NOS.
We’re sorry for the delay of our response.
We’ll reply to your private message as soon as possible.
Thank you
when will i get a response and no one is responding to anything!
all i am getting is a computer generated response. This delay is causing me a lot of problems and I hope I will not be charged because of a failure on the part of NOS to respond!
so I got a call, it rang twice- not even enough time to get the phone out of my pocket! They are now saying the request is closed for the 3rd time!!! I have called several numbers and after going through different options, you cut me off. The overseas number is no good . How can I contact you. This is the most difficult challenge i have ever experienced for such a simple task. DO you deliberately try to make life diffficult?
Reputação 7
+5
- Super User
- 21259 comentários
-
9 April 2021
Good afternoon, the moderators of the Forum are working to be able to answer your question, since there is a difficulty in internal contacts due to the situation, it may take a little longer to answer, you must wait.Kind Regards
so day 12 of trying to contact NOS and cancel phone contracts. DO I assume that this is a totally impossible task? or does anyone answer the phone or emails. I don’t understand why you make things so difficult . I do hope you will not try and charge for a contract that I don.t want and is only connected because you wont terminate it. I might just remove the SIm if you dont’ respond!!
Reputação 7
+2
- Gestor da comunidade
- 7094 comentários
-
12 April 2021
We’ll reply to your message as soon as we can. We’re sorry for the delay.
Thank you
so still no response ! perhaps its best to give up?
I am contacting you on a daily basis. No response since March. I do not know what to do any more
Reputação 7
+6
- Gestor da comunidade
- 12822 comentários
-
15 April 2021
Olá
We will reply to your message as soon as possible.
Thank you
Comentário
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
