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Kilobyte
June 26, 2023

English Help line

How can I get some help in English with my account.

    14 Comentários

    Guimas
    Super User
    Super User
    January 20, 2024

    Ola, I have an NOS contract that expires in September 2024. I don’t want to renew it. Do I need to give notice? 

    i would recommend 40 days before the final day if you want to cancel. If you dont want to renew you dont have to do anything

    Kilobyte
    January 20, 2024

    Ola, I have an NOS contract that expires in September 2024. I don’t want to renew it. Do I need to give notice? 

    i would recommend 40 days before the final day if you want to cancel. If you dont want to renew you dont have to do anything

    Thanks for your reply. This is an internet / tv package for my house. I was told it autorenews unless I cancel it and return the dish. Is this not correct? Thank you

    Guimas
    Super User
    Super User
    January 20, 2024

    Ola, I have an NOS contract that expires in September 2024. I don’t want to renew it. Do I need to give notice? 

    i would recommend 40 days before the final day if you want to cancel. If you dont want to renew you dont have to do anything

    Thanks for your reply. This is an internet / tv package for my house. I was told it autorenews unless I cancel it and return the dish. Is this not correct? Thank you

    No, You can keep the service, make the same monthly payment but .. you can now cancel it anytime you want.

    João H.
    Gestor da comunidade
    January 20, 2024

    Hello @DARIEN CHARLES HARRIS,

    Thank you for reaching out to us. @Guimas gave a good help clarifying.

    The contract only auto-renews for periods of 30 days, after your loyalty period is over.

    Thank you

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