English Help line

Good afternoon @Norman Mazure,

Please state your questions, comments, or concerns.

Thank you

1. I have a direct debit on my account. It was due to be paid on 19th June. It is correct. I have no notice of failed payment. I then got fined €3 for late payment and paid manually. I want to find out why? Can you repay the €3 and if there is something missing in what I have done let me know and make the process clearer on site.
2. I do not understand why you do not help English Speaking customers through your phone lines.  Portuguese is a very challenging language and you have a lot of English speakers living here, ti surely makes good business sense.. You could add an option to phone lines for English speakers and then provide a call back service or you could provide an email link for English speakers.   
    

I started new thread with more info. Pleases close this one. 

Waiting for reply? Not sure how to follow replies.

Hello @Norman Mazure,

Thank you for reaching out to us. We’ll assist you in this matter.

We’ve moved your replies here for better organization.

Please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you 

I have received 2 voicemail messages. When I try to retrieve them I get the message telling me to set a password and greeting. I click on “Set Up” and I’m prompted to enter a 4 digit password, which I do. Then I’m prompted to re-enter the password, which I do. It then says that it is saving the password. After about 1 minute I get the message “Voicemail Error, try again later”. This has been going on for weeks. I tried to navigate the 16990 number but as it’s entirely in Portuguese it’s impossible to get to speak to a human being. Can someone contact me by phone/email to sort this out? Secondly, Is there a way to get to mobile technical help in English through 16990? What numbers do I need to hit when the voice comes on the line?

Good night @ALAN LYSAGHT,

I translated for you this page with the voice mail setup here.

Good luck

Thank you Jorge. I have tried these steps but it hasn’t worked. Purely by luck I managed to hit the right buttons and spoke to someone at the help line who said it was a problem on NOS end. He said he fixed it and I should restart my phone and the problem would be solved. I did it but it still won’t work. I have tried again to get help but gave up after 20 minutes of blindly pushing buttons on the help line.  It appears that NOS has to fix the problem but I don’t know how to contact someone who speaks English. 

Hello @ALAN LYSAGHT,

Thank you for reaching out to us. 

Please send us a private message to the @Fórum profile with your cellphone number.

Thank you

Ola, I have an NOS contract that expires in September 2024. I don’t want to renew it. Do I need to give notice?