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Duplicate Post-Paid Order – Request to Cancel


I accidentally submitted two post-paid mobile internet orders.

I would like to cancel one of them to avoid duplicate charges.

but Hotline from Azores doesn't speak English and shop are to far from where I stay and I don't if I will receive 2 or only 1 order how can I fix my problem 

2 Comentários

Bruno Aleixo
Super User
Forum|alt.badge.img+1
  • Super User
  • 2436 comentários
  • 9 de junho de 2025

yes the costumer support speaks english, you just need to call an try. 

or after receiving the service, you can cancel in in my nos:

um bem haja 


Mário P.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • 31168 comentários
  • 9 de junho de 2025

Good afternoon, ​@Pasang sherpa 
We will help you resolve the situation.
In order to be able to do so, please send us a private message to the profile ​@Fórum  with the following details:
- Taxpayer number;
- Number of the order or orders.
Thank you.