Contract ending

Hello ​@Edward Wheatley,

Welcome to the NOS Forum. We’re here to help.
To better understand the situation, please send us a private message to the profile ​@Fórum  with the NIF associated with the contract.

Best regards,

Hi João H

I contacted you and supplied my NIF number 24 hours ago by private message @forum and have since heard nothing. I would like an answer to the questions above..

Hello ​@Edward Wheatley,

Thank you for your feedback.

We’ve received you private message and will reply to it as soon as possible. 
All private messages are replied to by entry order. 

Thank you

Hi João,

I still waiting for an answer. How’s the entry order going? Where am I in the queue? It been nearly 48 hours now.

Best Wishes 

Eddie W

Hello ​@Edward Wheatley,

Thank you for your message.

We’ve confirmed this matter is being followed up by a NOS dedicated team. They’ll contact you as soon as possible.

We also replied to your private message.

Thank you

I will not hold my breath João. Maybe some one rings to tell me someone else will ring in twenty four hours.

Eddie W

Hello ​@Edward Wheatley,

We understand the situation. However, it is being followed up by a NOS dedicated team and you will be contacted as soon as possible.

Thank you,

Good Morning João

Finally we have a new contract with NOS or rather my partner has a new contract with NOS. I am going to use Lyca for my phone, I do not want to do business with a company that wants to dictate what services I have and pay for. At the very last minute I get a English speaking sales person ( I am attending Portuguese classes) who still tries to sell me what they think I or my partner should have as a package, tells me my contract is not cancelled just out of the loyalty period, despite having emailed the cancellation form to Lisbon and cancelled online three times. I’m still considering taking a cancellation form into NOS shop at the Forum and videoing the signing of it, that’s my level of trust with NOS. I ask myself did they ignore me up until the last minute just to back me into a corner you can’t not have phone and internet  these days. I suspect they did. As soon as we can ditch NOS I will. Complete cowboys does not begin to describe the business you work for.

Hello ​@Edward Wheatley,

Thank you for your feedback.

We’re following up on this matter via private message. We ask that you please wait for our response there. 

Thank you 

I write this so others I hope can see. Do not trust NOS or its employees.

I took out a contract with NOS for Mobile phone ,Broadband and ,TV two and a half years ago when fibre came to the village leaving MEO who at that time could not provide Fibre I do not know why. Like god broadband providers move in mysterious ways. I added another phone four months later and they moved the entire contract expiry date backwards by four months. My contract ends today Monday 11/10/2025 or so I thought. I contacted them to change the terms of the contract on the 14/10/2025. After many calls I talked to a specialist who said my partner could open a new contract with 1Gbps home broadband and two mobile phones with 100Gbs as the best deal was for new subscribers. We heard no more, received no contract via email. After more calls over many days another specialist again promised a contract agreement, again no confirmation was ever received. I have spent weeks talking to people on the phone waiting for specialists to call. I then found out I’d needed to cancel the contract 10 days in advance by emailing a copy of the contract with my signature and a copy of the original document used to verify my signature ,i.e. my passport. No specialist told me this. I sent this by email to Lisbon I received an acknowledgement of receipt. Today I went into NOS at Castelo Branco Forum and waited with a ticket in the queue, the employee moved the queue forward to bypass me. Saying the customer he served had a priority ticket. I saw them press the same button on the machine as me after me. I got the employee to witness the signature on the cancellation He tells me first I can sign up again for a new contract after cancellation of the contract at the end of the month, but forgets to say he’d told me earlier I can’t sign up for a new contract at the same address until three months have elapsed.

The employees are either badly trained and cannot give reliable advice or trained to prolong the existing contract at any cost. They do not understand what they are doing or maybe they do and are trained that way.

I would have accepted the first deal offered for 1Gbps and two mobile phones the second deal offered was better I would  have accepted that and stayed with NOS probably for ever. NOS want to roll over the contract you are on saying you can now cancel anytime now you are out of your “Loyalty Period”. Loyalty is earned NOS by providing trust in the service provided and the integrity of the company.

NOS have no integrity and engender no trust in the way they treat their customers

Boa Tarde,

I receive a no reply email this morning telling me I am liable for a bill 

Hello, Edward.

The cancellation of your NOS services has already been scheduled.

Your services will be cancelled on 08-12-2025. On that day, we will cancel the services for account S963991844, which is installed at Rua Fonte Ferreira, 6, Casal da Fraga, 6005-260 São Vicente da Beira, Portugal - FTTHDST. Until then, you can continue using your NOS services.

We need you to return our equipment by January 7, 2026. The equipment provided is the property of NOS and must be returned along with its transformers. If you fail to do so, you will have to pay €200.00.

I assume the invoice will be for the period from 10/11/2025 to 08/12/2025 a the contract was rolled over because I did not cancel 10 days before and that the €200.00 is if I do not return the equipment.

Eddie W

Hello ​@Edward Wheatley,

Please confirm the dates for your billing cycle.

Thank you