I am writing to urgently request assistance with canceling my NOS services, as I am permanently moving abroad in one week.
Two weeks ago, I submitted my service deactivation request through the my NOS portal/app. I received a message stating that I would be contacted. However, it has been impossible to complete this process due to a severe language barrier:
- I received a few calls from your customer service team, but as soon as I informed the agents that I only speak English, they told me they would call me back within the hour. No one ever called back, and the contacts simply disappeared.
- I visited the physical NOS Store at Almada Forum to resolve this in person and drop off my equipment (router/boxes). However, the staff there informed me that cancellations could only be handled over the phone.
Since I am leaving Portugal in one week, I urgently need to formalize this cancellation, return the equipment, and obtain an official drop-off receipt to avoid any non-return penalties.
