Hi,
in February I received this message on two numbers, even if my id cards were confirmed when i first did the contract in Saldanha store.
"O seu tarifario foi alterado p/ Tudo 1GB. Garanta no dia 02 um saldo minimo de 13.99EUR p/renovacao dos beneficios do seu novo tarifario"
This caused me to double pay the bill for one month on two numbers: (935 - WTF)
606090, 16,80€, paid on 02/02, expired 09/02
594328, 11,80€, paid on 18/02, expired 25/02
How can I proceed to have my money back?
Sorry for using English, my Portuguese is still not good :)
Thanks for your help!
Andrea
Resposta
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Melhor resposta por Rui Borges
Hey Andrea, you can check that issue in one of NOS's stores.
+2Hey Andrea, you can check that issue in one of NOS's stores.
Rui Borges
Hi Rui,
Thanks for the quick reply!
First thing I did I went to Nos at Saldanha and asked, they bounced me here, saying I needed to post here. It felt strange to me, but asking again lead to the same answer.
I will try to go there on Monday again..
Thanks for the quick reply!
First thing I did I went to Nos at Saldanha and asked, they bounced me here, saying I needed to post here. It felt strange to me, but asking again lead to the same answer.
I will try to go there on Monday again..
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