Hello @Babar Arshad,

Thank you for reaching out to us.

Please send us a private message to the @Fórum profile with your NOS costumer Number and associated NIF.

Thank you

Hello! 

Sure! 

We’ve received your private message @Babar Arshad, and will reply to it as soon as possible.

Thank you 

I GOT A CALL ON 19  SEP  17:39. AND THAT PERSON HAD RUINED MY LIFE, BROKE MY TRUST WITH NOS AND EVERYTHING.

I WAS HAPPILY ENJOING PLAN OF 52.49 WITH 20gb MOBILE DATA 2 SIM CARD EACH, 500 MBPS INTERNET IN HOUSE, SOME TV & FIXED LINE NOT USED BUT THIS WAS MY THING.

ON 19TH SEP 17:39 1 COLLEAGUE FROM YOUR NOS CALLED ME EXPLAINED THAT I WILL GET 40 GB IN EACH CARD + ROAMING 20 GB AND CALLS ALSO,  + I WILL GET UPGRADED GIGA WIFI 6 ROUTER, I AGREED ON THAT AND THEN I RECVD NEW SIM CARD AFTER 3-4 DAYS, AND WHEN I CALLED BACK TO NOS THEY TOLD ME YOU HAVE THIS THINGS, WHICH A GENUIS NOS COLLEAGUE DID NOT EXPLAINED ME. SO THAT PERSON EXPLAIN ME DIFFERENT THING AND UPDATED TOTALLY DIFFERENT THING IS THIS MY FAULT ?

I REQUESTED FOR THE REVERSAL OF PLAN ON  23RD OR 24TH S. THEY TOLD ME OK NP YOU WILL GET REVERSAL OF PLAN. I AGAIN CALLED AFTER A WEEK THEY TOLD ME STILL UPDATING, NOW THIS IS STILL IN PROCESS TILL 3 WEEKS NO UPDATE TILL TODAY, SO TODAY I CALLED AGAIN AND ANOTHER GENIUS PERSON ASKED ME I HAVE TO PAY 80 EURO MORE TO REVERSE THE PLAN AGAIN. AFTER LONG CONVERSATION GENIUS OFFERED ME SOME PLAN 63.99 I GET 120 GB IN 2 SIM CARDS WHICH IS TOTALLY USELESS FOR ME BECAUSE I HARDLY USE 4-5 GB IN WHOLE MONTH CHK MY PREVIOUS RECORDS. I TOLD HER I CALL YOU LATER FOR CONFIRMATION BUT GENIUSSSSSSS GIRL UPDATED CONTRACT. I DON’T KNOW WHAT IS HAPPENING.

I AM TOTALLY FED UP OF THIS NOS SERVICE. I FEELING SO REGRETFUL THAT WHY DID I PICKED UP THE CALL ON 19TH S 17:39, MAY I HAVE THE SOLUTION FOR THIS ISSUE. IT’S NOT MY FAULT AT ALL.

I JUST SIMPLY WANT WHAT I WAS HAVING PREVIOUSLY I DON’T NEED ANY UPGRADATION AND DOES CHANGE OF ADDRESS ALSO REQUIRE TO UPDATE THE PLAN ALSO I DON’T THINK SO.

Hello @YAGNESH KHAMBHOLJA,

Thank you for reaching out to us. 

Please send us a private message to the @Fórum profile with your NIF.

Thank you

OMG YOU PEOPLE WILL KILL ME NOW, YOU GENIUS COLLEAGUE DEACTIVATED THE SIM CARD WHICH I WAS USING SINCE 6 MONTHS AND KEPT THE ONE WHICH SHE WAS SUPPOSE TO DEACTIVATE. I DON’T UNDERSTAND HOW YOU PEOPLE ARE WORKING, I AM WITHOUT INTERNET IN MY PHONE NOT EVEN NORMAL CALL, I AM IN BELGIUM AFTER PAYING YOU I AM WITHOUT INTERNET HELOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO ANYBODY CAN FIX MY ISUUUSEEEEEEEEEEEEEEEEEEEEEEEE ??????????????????????????????????????????????????????????????????????????????????????

Hello @Yagnesh,

Thank you for sharing your feedback. We’re sorry for the situation.

We following up on this matter and have replied to your private message. 

Thank you