complaint

Hello @ABUL KHEYAM SOHEL AHMED,

Thank you for reaching out to us. We’ll assist you on this matter.

Your email address was redacted from your comment to protect you personal information.

Please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you

I have purchased a house in Algarve and want to discuss the NOS options for TV and internet. Its in the country so may need satellite.  I managed to speak once with someone but they said they would arrange a call back - nothing.  I called into a shop last week while i was in portugal and asked for a call back - nothing.  I just tried +351 931699 000 but there is nothing in english and i dont know what options to press so the call hangs up.  Theres a widget on website for new customers - i selected my uk code +44 but it wont allow a full mobile number to be entered - its one digit short.  Theres no chat, no english help line, no email option. Im not telepathic so how does a foreigner contact NOS?

my name is anthony tabor.  I managed to register with my email and surprisingly it accepted my full mobile number so plase can someone form customer service who speaks english, contact me?

Hello @anthony tabor,

Thank you for reaching out to us. We’re sorry to hear you had troubles on contacting us, and we appreciate your feedback on that matter.

So as we can assist you, please send us a private message to the @Fórum profile with you preferred cellphone contact, and what you are looking for in the services that you wish to contract. 

We’ll help on finding a fitting proposition and forward a contact request to one of our English speaking costumer assistants. 🙂

Thank you 

I also want to submit a formal complaint - so a forum message is not acceptable or formal. 
 

please advise complaint email

or ceo email?

Hello @Mark Keane,

Before complaining maybe we can help you with the issue, please describe it.

Thank you

10 people from NOS already spend time Jorge.

nobdy escalate  to  a managers with authority to use common sense. 
 

no email address for sending document and using translations - so many many phone calls wasting time going in circles .

really poor and frustrating. I can see from forum this is an issue which happens all the time for other people. Nos of course very happy to sell product to English speakers without obstacles 

If you don’t describe it can’t do much.

Thank you

Hello, @Mark Keane 

Give us more details. the community will help with your questions. 

Kind regards 

apartment is sold, family has left Portugal. Infomation shared and document shared in app originally then many calls to confirm and progress. Finally request to upload documents again but no link or ability to upload (no Portuguese mobile number for text code or link). Then posted document. Still getting invoice. 
 

Obvious solution is someone sees process is not fit for purpose and does not work when people can not go to store or have no Pt number. Just cancel it and stop chasing money unfairly. Very simple, very fair. 

Hello there @Mark Keane,

You can cancel the contract before the end of the loyalty period if the person in whose name the contract is signed moves residence outside the national territory and proves this with an employment contract or a certificate of the new residence.

Gather the following documents:

• Contract termination request form. This form must be signed by the person in whose name the contract is signed, and the signature must be the same as that on your identification document.

• Photocopy of an identification document with signature. If you do not want to send a photocopy of the document, you can just send the termination form. In this case, your signature must be certified by a notary or a lawyer. Or, alternatively, you can go to a store and fill out the personal data confirmation form and present your identification document.

Documents can be:

• Sent via the email form selected the option send documents for contractual termination

• Delivered to a NOS Store

• Sent by post to Apartado 52111, EC Campo Grande, 1721-501 Lisbon

Thank you