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Kilobyte
March 23, 2026

cancellation of Internet Contract

  • March 23, 2026
  • 4 comentários
  • 53 visualizações

Hello,

I had requested to cancel my Internet contract on Thursday in the Colombo store, I had filled in the cancellation form and the staff told me that my contract has been cancelled. However, I had received a call from NOS today about the cancellation, the person didn't speak English so she said that her colleague will call me again but I didn't receive any call from NOS. Could you please confirm if the contract has already been cancelled or there is anything left that I need to do?

The customer number shown on the cancellation form is: *********

    4 Comentários

    Rafaela F.
    Gestor da comunidade
    March 24, 2026

    Hello ​@Sarosh Shamsuddin, welcome to the NOS Forum. 😊

    Personal data has been hidden from your comment for your protection.

    We appreciate your message. After submitting the service cancellation request, a team specialized in this matter will contact you to proceed with the process.

    So that we can check the situation, please send us a private message with your NIF and your contact number through the profile ​@Fórum.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das últimas novidades.
    Kilobyte
    March 24, 2026

    Hello, I have sent you my contact number and NIF.

    Please call me as soon as possible.

    João H.
    Gestor da comunidade
    March 24, 2026

    Hello ​@Sarosh Shamsuddin,

    Thank you for your feedback.

    We’ve received your private message and will reply to it as soon as possible.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    Kilobyte
    March 24, 2026

    Hello,

    I have not been contacted by NOS yet and the matter is quite urgent. Can you please call me or cancel the Internet contract immediately as I had already cancelled the contract at the Colombo store on Thursday March 19. The staff informed me that it was cancelled at the moment now I don't know why I still need to be contacted by you.