Hello,
Can someone please help?
I have requested the cancellation and submitted the form in store last month.
The clerk said that we have to pay the cancellation fee in the upcoming bill.
The bill was issued this week but the fee was not included.
I returned to the store and they said they have requested cancellation but nothing more they can do.
Suggested that I call the help line but I keep getting hung up by the agents.
Thanks
+4Hello
We appreciate your message and are sorry to hear about the situation you’re describing.
To better understand your situation and assist you, please send us a private message to the
Thank you
It is still not resolved.
After waiting for a month, was told we still have to wait for a call from a cancellation team to confirm.
We already went through the steps given to us to cancel but they will not process. I will write in the complaints book.
+6Hello
Thank you for reaching out to us. We’re sorry to hear about the delay over this matter.
You can also fill the cancelation form and deliver it in a NOS Store or senti it via mail. Know more information in the NOS website
Thank you
Hi Joao,
Thank you for your reply, but we already filled the form and delivered it to a NOS store over 1 month ago.
+4Hello,
Thank you for your message. We’re sorry to hear about the situation.
We’ll look into this. Please send us a private message to the
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
