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Cancel Home Internet Services but maintain telemovel services


I moved out of my apartment at the end of May. I am no longer living in Portugal but plan to return in 2027 so I want to keep my cell services but cancel internet home services.

I went to the NOS Chiado Loga May 18 and thought that I successfully cancelled the internet home services but I am still being charged for them.

I have tried calling NOS directly but was transferred to multiple representatives without any help.

I need to cancel the internet home services but keep my cell. I have not been using these services since May. I no longer live in the apartment. 

I am not currently in Portugal. I am not sure what else to do. 

2 Comentários

João H.
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  • Gestor da comunidade
  • July 22, 2026

Hello ​@Stephanie Wherry,

Thank you for reaching out to us. We’ll assist on analyzing this matter.

Please send us a private message to the ​@Fórum profile with your NIF or NOS Costumer Number.

Thank you


I have been exchaning private messages- nothing has been resolved. It is pretty clear that NOS will continue to charge me for a service I am not using despite continuous messages, calls and in person discussions indicating that I am not using this service.