Firstly, my apologies for writing in English. I am learning Portuguese but I am not proficient yet.
I bought a NOS package at the NOS shop in Coimbra mid-December. This included a sim for my iPhone, unlimited 4g wifi, and television. We were given the Sim and 4g router at the shop and these have been working fine. Unfortunately there was a fire alarm at the shop when we were completing the purchase and they said they would forward on the contract by email.
I haven’t received the contract and we haven’t had the television package installed. I will be due to pay the first months bill any day now but have no directions on how to do this. I’ve tried calling the NOS support line on 217 824 700 but can’t seem to get through.
can anyone assist me on how to contact NOS as I don’t want to lose access through missing a payment?
thanks and regards