Why does the free popcorn disappear when I make the fourth purchase

Hello ​@Alisdair Bissett, welcome to the NOS Forum.

We appreciate your message and are here to help you.

The promotion offering a free medium popcorn is currently active. To receive the reward, you need to make 4 purchases of €6 or more on different days.

The free popcorn becomes available the day after your 4th purchase. To redeem it, simply select it from the "Bar" menu when purchasing your tickets.

Could you please let us know if you have made 4 or more purchases of €6 or more on different days since 6 May 2026?

Thank you

Yes, four purchases were made

Good evening ​@Alisdair Bissett 

​@Bruno Aleixo  made a good suggestion.

In the meantime, we also recommend that you log out of the NOS Cinemas app and then log back in. Please let us know if this resolves the issue.

In your NOS Cinemas app, under Profile and the Popcorn Campaign section, can you see your popcorn balance, or do you receive an error message? Also, please let us know if the information shown in the other sections, such as your Purchase History, is displayed correctly.

Thank you.