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Kristina Popova
Megabyte
July 29, 2023
Respondido

Didn't get the tickets after payment.

I paid for tickets on Barbie today by debit card and I saw an error on website, but bank charged money. Can I return my money back?

Mário P.
Mário P.Resposta
Gestor da comunidade
August 1, 2023

@Jorge C was a good help, @Kristina Popova .
Buying tickets online ends with the sending of a transaction confirmation email.

As you did not receive the confirmation email, it is possible that the transaction was not completed. In this case, the amount paid will be refunded to your account automatically by the account.
Best Regards, 

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6 Comentários

Jorge C
Super User
Jorge CSuper User
Super User
July 29, 2023

Good night @Kristina Popova,

Did you receive any email or sms of confirmation?

Thank you

Kristina PopovaAutor
Megabyte
July 30, 2023

Hello Jorge,

I haven’t received any email or sms. The only confirmations I have are screenshots of transactions from my bank app. I have two transactions: after first I’ve got an error on website, after second tickets were bought successfully. 

 

 

 

Jorge C
Super User
Jorge CSuper User
Super User
July 30, 2023

Good afternoon @Kristina Popova,

According the TOS of Cinemas NOS here.

“The invoice and purchased tickets are sent via the email address previously defined by the customer and via SMS to the respective mobile phone number confirming the purchase.”

Like you did not receive any the transaction was not made. Please check your bank balance.

Thank you

 

 

Mário P.
Mário P.Gestor da comunidadeResposta
Gestor da comunidade
August 1, 2023

@Jorge C was a good help, @Kristina Popova .
Buying tickets online ends with the sending of a transaction confirmation email.

As you did not receive the confirmation email, it is possible that the transaction was not completed. In this case, the amount paid will be refunded to your account automatically by the account.
Best Regards, 

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Kristina PopovaAutor
    Megabyte
    August 3, 2023

    Hello guys,

    The money hasn't returned yet, but it usually takes 15 days. If 15 days after nothing changes I’ll write here.

    Thank you.

    Mário P.
    Mário P.Gestor da comunidade
    Gestor da comunidade
    August 3, 2023

    Please, if you don't receive it, yes, talk to us so we can help, @Kristina Popova. 
    Best Regards, 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
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