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Problema em obter um cartão NOS


Good afternoon, can't get a nosh card. There is an error in the app and in my personal cabinet on the website. I contacted NOS store, but they couldn't help me and referred me to support. What do I need to do to get a NOS card?

Thank you!
P.S. I don't speak Portuguese. The support phone line does not offer English. I use a translator to write to support.

 

Boa tarde, não consigo obter um cartão NOS. Há um erro na aplicação e no meu gabinete pessoal no site. Contactei a loja NOS, mas não me conseguiram ajudar e encaminharam-me para o suporte. O que é que tenho de fazer para obter um cartão NOS?

Obrigado!
P.S. Eu não falo português. A linha telefónica de apoio não oferece inglês. 

Melhor resposta por Artem Kulish

Now I can see my “cartao NOS” in my account. More motivation to go to NOS cinema with my family.😁 Thank you for help guys!👍 Obrigado

@Mário P. 

10 Comentários

Mário P.
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  • Gestor da comunidade
  • July 26, 2023

Good afternoon @Artem KulishWelcome to the Fórum NOS. 

Please send us a private message to the @Fórum profile with your NOS costumer number.

Best regards, 


  • Autor
  • Kilobyte
  • July 27, 2023

Thank you @Mário P. !

Didn’t find my customer number. Sent my NOS mobile number to @Fórum 

Hope it will help.

Best regards


Guimas
Super User
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  • Super User
  • July 27, 2023

Side note: The support phone line does have an english speaking hotline


  • Autor
  • Kilobyte
  • July 27, 2023

@Guimas For some reason first try it was option to chhose english, but 3 times after each time only portugese. I called 931699000 and 16990 with same result. What have I done wrong?


Guimas
Super User
Forum|alt.badge.img+2
  • Super User
  • July 27, 2023

@Guimas For some reason first try it was option to chhose english, but 3 times after each time only portugese. I called 931699000 and 16990 with same result. What have I done wrong?

They must redirect the call when you get to an agent


Mário P.
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  • Gestor da comunidade
  • July 28, 2023

We confirm receipt of your message, @Artem Kulish 
We will respond as quickly as possible.

Best Regards,


  • Autor
  • Kilobyte
  • August 4, 2023

Hi guys,

any update regarding to my problem? I’m still waiting for solution.

Thank you.

BR, Artem

@Mário P. 


Mário P.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • August 4, 2023

We apologize for the delay in our response.
We will respond as quickly as possible, @Artem Kulish
Best Regards, 


  • Autor
  • Kilobyte
  • Resposta
  • August 9, 2023

Now I can see my “cartao NOS” in my account. More motivation to go to NOS cinema with my family.😁 Thank you for help guys!👍 Obrigado

@Mário P. 


João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • August 9, 2023

Hello @Artem Kulish,

We appreciate your feedback. 😊

Let us know if there’s anything we can further assist you with, we’re always available to help.

Hope you enjoy the best of the big screen in the company of the NOS Cinemas.

Thank you