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Kilobyte
April 4, 2025
Pergunta

I can’t pay the invoice with credit card and direct debit !

Hello.

 

i have my NOS app configured and I can see my invoices.

I want to pay with credit card but even though the description says that I can pay Visa and Mastercard … in the next step I can see only Multibanco.

 

I’m choosing Pagar factura. There is a description „Pagamento disponível por MBWay, Visa ou Mastercard” so I’m choosing „continuar para pagamento” which showing me only MB WAY on the next screen.

 

Also, I tried to set up a direct debit from my polish EUR account - I set the IBAN correctly … and I always get the error page when finished.

 

That’s so frustrating. Can you please help me to configure the app for credit card payments? Or that direct debit …?

16 Comentários

João H.
Gestor da comunidade
April 7, 2025

Thank you for your feedback ​@Luke Skywalker.

We’ve received your private message and will further assist on solving this issue. 

We’ll reply to your message as soon as possible.

Thank you 

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
Kilobyte
May 3, 2025

I have replied to private message from Maria S. of your team.

Unfortunately, I still can’t pay with credit card for my bills :(

Could you please check it again and help me with this?

Thank you.

João H.
Gestor da comunidade
May 5, 2025

Hello ​@Luke Skywalker,

Thank you for your feedback.

We’ve received your private message and will reply to it as soon as possible.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
Kilobyte
January 8, 2026

Hello, do you plan to add the credit card payment to your app.

I still can see the information that card payment is available “Pagamento disponível por MBWay, Visa ou Mastercard” but when I click “Continuar pigmento”, it’s only MBWay code available. As I wrote a year before, nothing has changed. Because of this I was charged 3,50 for 1 day late payment (I was not able to pay because I wasn’t close to NOS branch :/).

It would be very helpful.

Unfortunately, adding the direct debit from my abroad bank account wasn’t successful.

Please, add the credit card to the payments options …

Thank you!

Bruno Aleixo
Super User
Super User
January 8, 2026

Hello, do you plan to add the credit card payment to your app.

I still can see the information that card payment is available “Pagamento disponível por MBWay, Visa ou Mastercard” but when I click “Continuar pigmento”, it’s only MBWay code available. As I wrote a year before, nothing has changed. Because of this I was charged 3,50 for 1 day late payment (I was not able to pay because I wasn’t close to NOS branch :/).

It would be very helpful.

Unfortunately, adding the direct debit from my abroad bank account wasn’t successful.

Please, add the credit card to the payments options …

Thank you!

Have you tried getting a portuguese bank account? Nothing will work if you only have a foreign one…

 

O amigo Bruno ajuda
Rafaela F.
Gestor da comunidade
January 8, 2026

Hello ​@Luke Skywalker,

@Bruno Aleixo shared some helpful advice. Please let us know if that’s a solution for you.

If not, please send us a private message with your NIF number to the ​@Fórum profile so we can check what is going on.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das últimas novidades.