Please provide a direct email id to contact NOS support.
The support phone line is a gigantic waste of time and provides no value. It is incomprenhisble that a company making 403 Million EUR in the first Quarter alone (link to earnings report), does not have a contact email id, this to me shows how far away the senior management is away from ground realities.
To the forum person whose job it is to respond to these forum messages, please do not point me to the NOS cliente area (which does not have an email option) or the help line as this do not work. Step up to your responsibility, escalate to whoever is the decison maker and please provide a simple email id to which I can email my doubt and get an answer instead of making me jump through so many hoops. A simple search on this forum shows many people getting frustrated with this simple easy to plug lacuna in your services, but instead of answering them, youll seem to doubling down on maintaining a monopoly, especially with this unethical “ fidelização ” option. I and every single person who is a customer recognizes and abhors this approach of simply not caring about your customers because you are “too big to be bothered” but if you continue to take your customers like this for granted, the end is inevitable.
