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Kilobyte
mar. 9, 2026 5:42 da tarde UTC

Disny plus

Hello 
About three months ago I joined Nos, I received Disney Plus for two years for free. 
To this day I have not received a Disney Plus login code. 
I have been to your store in Castelo Branco more than five times to find out the issue and each time there was a different answer and of course you have to wait for the code and nothing is resolved. 
And in addition you send a message that if I do not activate Disney Plus by 6.3 I will not be able to receive the benefit. 
I thought your service was good, but I was probably wrong, because if you cannot solve the problem of a customer connecting to Disney Plus then why do you offer it. 
Very disappointed. 
I ask that a representative who speaks English call me. 
 

6 Comentários

Rafaela F.
Gestor da comunidade
mar. 10, 2026 12:45 da tarde UTC

Hello ​@SIMA BEN SHIMON, welcome to the NOS Forum. 😊

We appreciate your message and apologise for this situation.

We’ll help you understand what’s happening. Please send us a private message through the ​@Fórum profile with the associated NIF.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das últimas novidades.
Kilobyte
mar. 23, 2026 9:21 da manhã UTC

How to send a private message?

Can you send me your email please?

Jose Rodrigues
Super User
Super User
mar. 23, 2026 11:44 da manhã UTC

How to send a private message?

Can you send me your email please?

Bom dia, para enviar uma mensagem privada para o perfil ​@Fórum carregue em ​@Fórum 

 

Kilobyte
mar. 23, 2026 1:37 da tarde UTC

Hi 

******************

Thanks 

Guimas
Super User
Super User
mar. 23, 2026 1:55 da tarde UTC

There is no email service. Do not put your private info here for everyone to see

João H.
Gestor da comunidade
mar. 23, 2026 6:52 da tarde UTC

Hello ​@SIMA BEN SHIMON,

We redacted your personal information for your protection.

Please send a private message to the ​@Fórum profile, as described above.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.