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Kilobyte
March 9, 2026

Disny plus

Hello 
About three months ago I joined Nos, I received Disney Plus for two years for free. 
To this day I have not received a Disney Plus login code. 
I have been to your store in Castelo Branco more than five times to find out the issue and each time there was a different answer and of course you have to wait for the code and nothing is resolved. 
And in addition you send a message that if I do not activate Disney Plus by 6.3 I will not be able to receive the benefit. 
I thought your service was good, but I was probably wrong, because if you cannot solve the problem of a customer connecting to Disney Plus then why do you offer it. 
Very disappointed. 
I ask that a representative who speaks English call me. 
 

6 Comentários

Rafaela F.
Gestor da comunidade
March 10, 2026

Hello ​@SIMA BEN SHIMON, welcome to the NOS Forum. 😊

We appreciate your message and apologise for this situation.

We’ll help you understand what’s happening. Please send us a private message through the ​@Fórum profile with the associated NIF.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das últimas novidades.
Kilobyte
March 23, 2026

How to send a private message?

Can you send me your email please?

Jose Rodrigues
Super User
Super User
March 23, 2026

How to send a private message?

Can you send me your email please?

Bom dia, para enviar uma mensagem privada para o perfil ​@Fórum carregue em ​@Fórum 

 

Kilobyte
March 23, 2026

Hi 

******************

Thanks 

Guimas
Super User
Super User
March 23, 2026

There is no email service. Do not put your private info here for everyone to see

João H.
Gestor da comunidade
March 23, 2026

Hello ​@SIMA BEN SHIMON,

We redacted your personal information for your protection.

Please send a private message to the ​@Fórum profile, as described above.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.