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complaint about billing


As i have cancel the contract on 11th may and submitted the equipment on May 20th (10 days prior/before as you mention) and told me that i have no further to be pay. but why i am getting the invoice to be pay? okay i got it i have to pay bill of may month, i will pay but there is mention that i will again be charged further on june. why is this?

invoice n.: FT 202693/1143127, 

cliente n.: CB********

I went to the amorerias shop about it to solve but they said i will be inform through call but i haven´t got any call nor there is revised invoice.So, i would like you to slove this problem and be sent the revised invoice that actually i need to pay. I don´t want any further involvement with you nos. and also i tired to call but i have been always hang up during cancellation period and now billing.

Please request to your team to slove this problem and please send the revised invoice and clarification about it. 

Hoping for kind and quick response.

Thank you.

1 Comentário

Rafaela F.
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  • Gestor da comunidade
  • June 1, 2026

Hello ​@Sabita lama, welcome to the NOS Forum.

Personal data has been hidden from your comment. We recommend that you do not share such information publicly for your own protection.

To avoid receiving invoices for an additional month, the cancellation request must be submitted at least 10 days before the end of the billing period.

How did you submit your cancellation request, and what billing cycle is associated with your NOS invoices? You can find this information on your invoice or through my NOS.

Thank you