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Additional fees on invoice over a call

  • 25 de fevereiro de 2024
  • 1 comentário
  • 17 visualizações

Hello,

i’m supposed to have a limited offer (data and call) but when i receive the invoice i had 4.4euros additional charges for calls and i didn’t call international number.

 

I chose the expensive illimited plan so i won’t have to pay any addtional fees.

 

please explain; thank you 

 

 

1 Comentário

João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • 31541 comentários
  • 26 de fevereiro de 2024

Hello @MEHDI LABIDI, welcome to the NOS Forum.

Thank you for reaching out to us. We're sorry for the situation you describe.

Please, allow us to help you. Just send us a private message to the @Fórum  profile with your NOS costumer number and NIF, please.

Best regards