NOS Livres top-up failing from abroad / Restricted SIM profile
Hello, I am currently in England trying to top up my prepaid NOS Kanguru Livre XL SIM card that is physically located in Portugal. Every time I try to use the NOS website, it gives me the error: "Your plan does not allow you to top up!" My Portuguese home banking app and third-party gateways like Ding are also rejecting the payment.
The card was last topped up with €10 in June, so it should still be valid. It seems my profile has been administratively frozen or suspended due to the monthly preservation fees. Could a moderator please check my number and lift the restriction so I can successfully top it up? Thank you!
