poor customer service

Hello @MarcusK, 

We regret the delay in our response.
We ask that you send us a private message with your NOS customer number to @Fórum, please.

Thank You

Called a different number, who gave me yet another number, all at 30c/min. The previous ones never came back to me.

This one  actually changed my service from old 20meg to new 100meg like I wanted .

It’s taken my upload speed from 2.2 meg  to over 10 meg but my download speed is unchanged at an erratic 6 to 13 megs. Nowhere near 100 !

Now to deal with these low speeds.

I will see if I can have any joy with a directional jagi aerial.

Here is WHY mangers are sh.t:

Employee does good simple job, get promoted.

Now does slightly more difficult job fairly well, gets promoted again.

Now is in job too difficult for them and is useless at it. Stays in job because people just don’t get demoted back into the lower jobs they were good at.

Stays there being useless until they get promoted again purely for being there so long.

Now is in even higher management job being even more useless and implementing useless systems that make competent workes inable to do their jobs. <<<« This is where NOS is at.

My experience is the same, totally s..t!

I live in the Azores and made a special day trip to Faial Island which has a NOS shop, to upgrade my old 20meg internet fixa (which mostly only does 7megs!) to the 100meg service for the same price and to complain about the low speeds.

Oh no, you must call the 34cents/minute line !  WTF?! Why should I pay to establish the service I am paying for that they should be giving me to start with! WTF should I pay to tell them I want to upgrade?!

The “free call”  internet option calls back, plays a recording saying wait 55secs (always) and then goes dead.

NOS management are utterly incompetent timewasters , like most PT management. No wonder Portugal is such  a huge financial drain on the EU.

What I ACTUALLY need is:

1. The location of my nearest 4g cell tower 405012 to postcode 9940-064  (so I can align my external aerial properly myself) and
2. The upgrade from 20 to 100meg  internet fixa.

I might just give up and get Meo instead  because we have a Meo shop on this island (which is also really s..t but at least one can shout at a real person and everybody knows the Island technicians.)