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NOS pushed off my appointment for technical visit


On Nov. 29, I went to NOS shop to schedule an appointment for relocating my fixed internet to a new address. It was scheduled on Dec 5.  I received multiple sms confirming the visit.  I even received a call from NOS on Dec. 4 confirming the visit. 

I waited at the house for the whole afternoon and nobody came.  I went to the NOS  “client area” just to find out that NOS has pushed off my appointment to 2 weeks later (Dec 21).  

Now I am sitting at the new home without Internet access. 

Can anybody help me please?  Thank you!


3 Comentários

Reputação 7
Crachá +5

Thank you for your feedback @XIAO JIN.

We’ve received you´re private message and will reply to it as soon as possible.

Thank you 

Thank you.  My personal info has been sent.   Look forward to an early installation. 

Reputação 7
Crachá +5

Hello @XIAO JIN, welcome to the NOS Forum.

We are sorry for this situation. We will help you.

Please send us a private message to the @Fórum  profile with your NOS customer number and the tax number associated with the contract.

Thank you

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