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NOS pushed off my appointment for technical visit


On Nov. 29, I went to NOS shop to schedule an appointment for relocating my fixed internet to a new address. It was scheduled on Dec 5.  I received multiple sms confirming the visit.  I even received a call from NOS on Dec. 4 confirming the visit. 

I waited at the house for the whole afternoon and nobody came.  I went to the NOS  “client area” just to find out that NOS has pushed off my appointment to 2 weeks later (Dec 21).  

Now I am sitting at the new home without Internet access. 

Can anybody help me please?  Thank you!


3 Comentários

Reputação 7
Crachá +5

Hello @XIAO JIN, welcome to the NOS Forum.

We are sorry for this situation. We will help you.

Please send us a private message to the @Fórum  profile with your NOS customer number and the tax number associated with the contract.

Thank you

Thank you.  My personal info has been sent.   Look forward to an early installation. 

Reputação 7
Crachá +5

Thank you for your feedback @XIAO JIN.

We’ve received you´re private message and will reply to it as soon as possible.

Thank you 

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