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Overcharging me

G

Hello,

 

I’m sick and tired of this company. In the very beginning of March I spent more than 2 hours waiting to speak with someone and take services out of my bill that I never used or even asked for. After all this trouble and headaches and having to deal with a very rude customer service rep, I finally managed to get a new contract. 

 

This new contract, that I have here in PDF format, says that my bill is now  €58,00. But for my surprise I received a message today saying that on Monday, April 1st this disgusting company would charge me €107,00. You people are shameless thieves! 

 

I canceled the direct debt and I’m not paying the €107,00 since I do NOT have the services you are trying to charge me since March 4. This company is an embarrassment! You are all incompetent and dishonest people and I regret the moment I decided to do business with you. 

 

SORT THIS OUT OR I WILL CHANGE MY BUSINESS TO VODAFONE!!!! 

 

Gilby

5 Comentários

João H.
Reputação 7
Crachá +5

Hello @Gilby,

Thank you for reaching out to us. 

In the invoice provided, is there any extra services being charged?

Can you please elaborate if the €107 you mentioned is the base value of the contract or total, including extra services used during the billing cycle.

Thank you

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G

Goddamnit you people are a bunch a scammers!

 

There's nothing to elaborate. I have a new contract here that made in the very begging of March that says I was supposed to pay €58 on April 1st. But I got a bill of €107 which was what I was paying before I changed my contract. Basically I cut 2 SIM cards, the TV and some dude collected the stupid TV box ( I have a receipt) that I never wanted in the first place. But this awful company still charging me for services I do NOT have anymore. Why? Well, I know why, SCAMMERS!

 

I cancel the direct debit and I will not pay the €107 ever! I would be happy to pay what my contract says I should pay. However, I have been talking to other companies and I might change providers. I have been dealing with the incompetence and dishonesty of Nos since February and I’m tired, I think I’m done with you people.

 

G

João H.
Reputação 7
Crachá +5

Thank you for elaborating this matter @Gilby.
For what we understand your being charged for the previous contract instead of the new one. 

We’ll assist on analyzing this issue. Please send us a private message to the @Fórum profile with you NOS Costumer Number and taxpayer number associated with the contract.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
G

Done!

João H.
Reputação 7
Crachá +5

Thank you for the feedback @Gilby.

We've received your private message and are analyzing this issue.
We’ll reply to your private message as soon as possible.

Thank you 

 

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.

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