Hello @SteveW,

In the former App NOS you could consult and schedule the return of equipment.

In the new App my NOS I can’t see that option but maybe the courier collection is still available.

Please wait for the intervention of the company's only employees, the community managers.

Thank you.

@Jorge C, was a good help, @SteveW .
Please let us know if you were able to schedule equipment pickup.

Best Regards, 

Hi Mario,

I was not able to schedule pickup and the store won’t take the equipment back until the cancelation date (1 Sep). They will, actually, but they said there will be a fine. Are there any other options?

Thanks!

Steve

Hello, @SteveW. 

If you are unable to return the equipment to a NOS store within 30 days following the service cancellation, there are currently two available options for returning the equipment: you may schedule a courier to collect it from your address, or you may deliver it directly to a NOS store.

Best Regards, 

Hi Mario,

Thanks so much for the reply. I am trying to return the equipment BEFORE (antes de) the date of cancelation. The support on the phone tells it’s okay to take the equipment back to the store. When I go to the store, they tell me that I can’t return the equipment early (before the cancelation date) or I will pay a fine of 200 euros. The phone support and the store say they can’t schedule a pickup for me before the cancelation date, either. Please help me understand how to give your equipment back. 

Estou a tentar devolver o meu equipamento ANTES da data de cancelamento dos meus serviços. No entanto, o apoio telefónico e a loja não conseguem agendar uma recolha para mim e a loja diz que não posso devolver o equipamento antecipadamente ou é uma multa de 200 euros.

Just return the devices either way. They system may apply the penalty automatically but the customer support can cancel it.

Since you already have the contract canceled and will not use the service till the end, there’s no diference of returning them now or later…. 

just leave them at the store and then come here and send a message to the @Fórum so the admins can help with that situation.

um bem haja 

Boa noite @SteveW,

Sugiro que devolva numa loja física, no entanto conforme referido no artigo que partilhei, a devolução dos equipamentos TV/NET não está disponível em todas as lojas NOS. Consulte as lojas aqui.

Partilhe o resultado com a comunidade.

Obrigado

Hello @SteveW,

Thank you for reaching out to us. The community shared a good help.

Please send us a private message to the @Fórum profile with your NOS Costumer Number so we can follow up on this situation.

Thank you 

Thanks so much João. I have sent a private message.

Thank you for your feedback @SteveW.

We’ve received your private message and will reply to it as soon as possible.

Thank you

This still hasn’t been solved. I am leaving the country in 4 days. Please help me return your equipment to you without a fine! 

Hello @SteveW,

Thank you for your message.

We’re following up on this matter.

You can return all the devices in a NOS Store without the fear of any penalty. The cancelation documents were received and approved. 

We will keep following up on this matter to assist in any situation.

Thank you

Thank you, João,

I will return it and ignore the store’s warning of a penalty. Then, I will follow up with you here.

Thanks!

Hello @SteveW,

When returning the devices, make sure to keep the proof of return provided by the store employee. 

Please share with us here after you return the devices in the NOS Store. 

Than you 

João,

I returned the equipment and have the proof of return the store gave me. Thank you.