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Portuguese customer service

  • September 20, 2023
  • 3 comentários
  • 27 visualizações

I have both national and international internet. Roaming is activated and everything is good. Data doesn’t work and i’m losing my job because your customer service speaks only portuguese and i’am unable to contact them to fix this issue. SO BAD.

3 Comentários

João H.
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  • Gestor da comunidade
  • September 20, 2023

Hello @Hamza Nouri,

Thank you for reaching out to us. 

Please tell us, in a more detailed way, what difficulty are you experiencing on using the service.

Thank you 


  • Autor
  • Byte
  • September 20, 2023

The roaming isn’t working, I have international UE data and i can’t use it. The roaming is on in my phone.
 

 


João H.
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  • Gestor da comunidade
  • September 21, 2023

Thank you for your feedback @Hamza Nouri,

The roaming is automatically activated in most cellphone tariffs. 

Please tell us in which country are you in and to what service provider is your cellphone connected to.

Please restart your cellphone and try connecting to the internet again.

Thank you