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no service in italy


I am in Italy and have no service despite being assured that I would have service by a salesperson at the NOS store shortly before I left Portugal. Am I missing something? The helpline is all in Portuguese and none of the options seem to be what I'm needing help with, though I can't tell for sure as I'm not fluent and the automated voice speaks very fast. Please tell me what I can do to get service while I am abroad. 


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Reputação 7
Crachá +5

Hello @bailey derby,

Thank you for reaching out to us. We’ll assist you in this matter.

Please tell us in more detail what is happening. You’re not able to send SMS, make phone calls, and access the internet? 

Thank you 

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