Hello,I’m a new customer, having purchased service yesterday for a mobile phone in a store (prepaid mobile). I was able to use the new line and register online successfully. However, when I login to my account to access it, I get the error: There was an error processing your request. (ironically, because this is the only part of the website in English) Additionally, attempts to pay my bill via Xoom and my bank (MillenniumBCP) both resulted in generic rejections of my payment without explanation Lastly, I have tried to call customer support, during business hours, but only get a telephone automated system that doesn’t seem to have any sequence of prompts I can press to actually talk to a human. Can someone please help with these three items?

New customer - Can't pay bill or contact

Hello,

I’m a new customer, having purchased service yesterday for a mobile phone in a store (prepaid mobile). I was able to use the new line and register online successfully. However, when I login to my account to access it, I get the error:
- There was an error processing your request.
  
  (ironically, because this is the only part of the website in English)
Additionally, attempts to pay my bill via Xoom and my bank (MillenniumBCP) both resulted in generic rejections of my payment without explanation
Lastly, I have tried to call customer support, during business hours, but only get a telephone automated system that doesn’t seem to have any sequence of prompts I can press to actually talk to a human. Can someone please help with these three items?

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Welcome to Fórum NOS @WILLIAM CALLAHAN,

So that we can check the status of your situation, send us your customer number to @Fórum by private message, please.

Thank you

It’s been 4 days…. is there any hope for me to get a response? I still have the same problems unresolved.

Thank you

Olá @WILLIAM CALLAHAN,

We’re sorry for the delay. Please check your Fórum NOS inbox, we already replied to your message.

Thank you