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Issue with app


Hi, I am having issues with the NOS app with my 10 day unlimited data prepaid plan. Since it was updated, it shows that there’s no mobile data available and shows no usage at all. I would appreciate the help. Thanks

Melhor resposta por João H.

Hello @Adam Crawford,

Thank you for reaching out to us.

To be able to start using the service, you first need to top it up. The payment scheme is as follow:

  • €10 - 5 days
  • €15 –15 days
  • €20 - 20 days
  • €30 - 30 days
  • €35 - 35 days

Let us know if you have any further questions. We’re always available to help. 

Thank you

 

3 Comentários

João H.
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  • Gestor da comunidade
  • Resposta
  • June 19, 2024

Hello @Adam Crawford,

Thank you for reaching out to us.

To be able to start using the service, you first need to top it up. The payment scheme is as follow:

  • €10 - 5 days
  • €15 –15 days
  • €20 - 20 days
  • €30 - 30 days
  • €35 - 35 days

Let us know if you have any further questions. We’re always available to help. 

Thank you

 


Hello @João H. Thank you for your quick response.

 

I purchased a sim with 10 days for 15€. The service works but the app doesn’t reflect my usage.

 

Thanks


João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • June 19, 2024

Thank you for your feedback @Adam Crawford.

We’ll assist analyzing this matter.

Please send us a private message to the @Fórum profile with the internet service number.

Thank you