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Hello!

 

I lost cellphone signal yesterday suddenly. I have restarted my phone multiple times and still nothing. My WiFi at home still works. I do not know if the problem is related to the fact that I am leaving Portugal soon and I went to the NOS store to cancel my subscription. I specifically mentioned though that I would like my WiFi to work until the end of the month and my phone to cancel at the end of JULY not June. Help please!

 

I wanted to call the hotline, but I have no cellphone signal so I had to use the forum 😅

Hello @m.gonzaga,

Could you gently elaborate, is it the data, your device doesn’t connect to network or both.

Please inform the community if you phone number belongs to the bundle contracted.

Thank you.

I am not getting any signal at all (cannot connect to the network). I cannot receive calls and SMS. My number is supposed to be part of the bundle. 

@m.gonzaga I suggest checking the last invoice and share the bundle + mobile plan names.

Meanwhile try testing the sim card on another phone.

Thank you.

Hello @m.gonzaga,

Thank you for reaching out to us. We’ll assist on analyzing this matter.

Please send us a private message to the @Fórum profile with your NOS Costumer Number and associated NIF.

Thank you

I messaged privately and still no response 

Thank you for your feedback @m.gonzaga.

We’ve received your private message and will reply to it as soon as possible.

Thank you 

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