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Hi there,

I live in the UK and purchased a brand new NOS sim card from Portugal. I 've tried inserting the new sim card in my UK phone, in the UK, but it doesn't seem to be working. I 'm unable to receive SMS or calls on the number. 


I am able to check the balance on the sim using *111# and it ’s saying that there is 0.00 credit - however the Livres Dia was meant to come with 2.50 EUR preloaded .

 

Do I need to carry out any further steps to get the sim card working in the UK, or to get credit loaded onto the card?

 

Many thanks 

Joseph

Hello @joseindevon,

Thank you for reaching out to us.

The SIM card’s first activation should be made through a Portuguese network in order for it to be able to register.

Please let us know if there’s anything else we can help with.

Thank you 

 

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