A conexão fixa via zona de casa móvel não está mais definida
Desculpe-me por escrever em inglês.
We live in a rural area at the Algarve and have an internet and a fixed-line contract with NOS.
The fixed-line is a mobile phone Alcatel OneTouch A10 provided by NOS and is working properly.
Since about 6 months suddenly we cannot make or receive calls on this fixed-line number. A NOS loja gave us a new SIM card for the phone.
But the phone is not registered to our home zone. When we try to make a call an automatic voice tells us that the phone is not within the home zone which is not true. We use the phone at home.
My question:
How can I renew the registration of this phone for our home zone?
Muito obrigado pela sua ajuda.
