Phone does not work

Olá @PER NORLIN, 

What is your Router?

It is the new 1 GB router. model TCG310J from Askey

@PER NORLIN, 

We ask you to disconnect the cable that connects your phone to the Router and reconnect again.Tell us if the situation continues, please.

Thank you

Done, the problem continues

I have also reset the router and had a technician that trouble shoot for 30 minutes. His conclusion was that I had to wait for 48 hours before it would work. I still have problems

@PER NORLIN, 

In order to check what is happening, please send us your NOS customer number or the holder's taxpayer number by private message.

Thank you. 

how do I send a private message?

@PER NORLIN, 

We have already received your message. We will respond as soon as possible.

Thank You