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Phone does not work

  • December 15, 2019
  • 8 comentários
  • 134 visualizações

After swithching to NOS does my phone not work. After one week a technician came and said that it could take 48 more hours untill it work and left. It does still not work. I am connecte to NOC GB router that indicate that the phone does not work

 

8 Comentários

Ana P.
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  • Moderador
  • December 15, 2019

Olá @PER NORLIN

What is your Router?


  • Autor
  • Kilobyte
  • December 15, 2019

It is the new 1 GB router. model TCG310J from Askey


Ana P.
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  • Moderador
  • December 15, 2019

@PER NORLIN

We ask you to disconnect the cable that connects your phone to the Router and reconnect again.Tell us if the situation continues, please.

Thank you


  • Autor
  • Kilobyte
  • December 15, 2019

Done, the problem continues


  • Autor
  • Kilobyte
  • December 15, 2019

I have also reset the router and had a technician that trouble shoot for 30 minutes. His conclusion was that I had to wait for 48 hours before it would work. I still have problems

 

 

 


Ana P.
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  • Moderador
  • December 15, 2019

@PER NORLIN

 

 

In order to check what is happening, please send us your NOS customer number or the holder's taxpayer number by private message.

Thank you. 


  • Autor
  • Kilobyte
  • December 15, 2019

how do I send a private message?

 


Ana P.
Forum|alt.badge.img+6
  • Moderador
  • December 15, 2019

@PER NORLIN

We have already received your message. We will respond as soon as possible.

Thank You