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Kilobyte
October 29, 2024
Respondido

Pay channels

  • October 29, 2024
  • 3 comentários
  • 85 visualizações

Our guests activated (without our knowledge) the pay channels on the NOS set-top box.
We have now received invoices for payment.
Will this activation payment be every month or is it a one-off payment only at the time of subscription for a year?
Does this subscription payment principle depend on the name of the channel?

    Melhor resposta por João H.

    Hello @Yaremchuk Oleg,

    Thank you for reaching out to us.

    This will depend on the subscription made. You can check all the different packs and respective costs at the NOS Website

    You can also manage all the subscription through my.nos.pt

    The subscription of an anual pack foresees a 12 month loyalty. You can schedule the cancelation at any moment, this will take effect at the date of the pack renewal.

    Let us know if you have any questions.

    Thank you

    3 Comentários

    Kilobyte
    October 29, 2024

    My guests subscribed to the paid channel
    "Pack SPORT TV+BTV+DAZN Anual", 49.99 euros per month, without my consent, in September 2024
    Question:
    1. Can I cancel this subscription? If yes, how do I do it?
    2. 49.99 euros is a monthly payment for 1 year or after cancellation (if possible), no payment is required.
    3. Does cancellation of the subscription involve a penalty?
    4. How can I set the exact date of subscription to this channel on my invoices?

    Guimas
    Super User
    Super User
    October 29, 2024

    Make only one topic.

    You cant cancel it and im not sure if moderation can do it, but wait their response

    João H.
    João H.Gestor da comunidadeResposta
    Gestor da comunidade
    October 30, 2024

    Hello @Yaremchuk Oleg,

    Thank you for reaching out to us.

    This will depend on the subscription made. You can check all the different packs and respective costs at the NOS Website

    You can also manage all the subscription through my.nos.pt

    The subscription of an anual pack foresees a 12 month loyalty. You can schedule the cancelation at any moment, this will take effect at the date of the pack renewal.

    Let us know if you have any questions.

    Thank you

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