Nos Kids calls not working

Hello @Frances de Marcos,

I suggest you check if you have active forwarding and deactivate it by dialing #21#

Share feedback with the community.

Thank you.

When I do this it says call forwarding is disabled but when I try to call it still says NOS: call forwarding active.

Hello @Frances de Marcos,

Please double check if you have active forwards over the App my NOS.

Thank you.

I have no call forwarding active in the myNOS app either.

Please share with the community a screenshot and check if you got balance.

Thank you.

Hello, @Frances de Marcos. Welcome to the NOS Forum.

Thank you for reaching out to us. We will help you.

Please, tell us if the call ends after listening to the message.

Best regards,

it is not a message to listen to. The message comes up on the screen of the phone and the call hangs up before even ringing.

Hello, @Frances de Marcos. 

Please ensure that the number is available in the list that you must configure in the customer area. 
Best regards, 

Yes, I have done all of this and it still does not work. I really need it to work because while it is not working if my children need to call me they have to call my cell from the house phone which incurs extra charges. 

What does this mean? 

Please share with the community a screenshot and check if you got balance.

Is this referring to the data on the phone? If the calls are unlimited to the 20 numbers that can be added and the children are not using any apps or the internet how would they run out of data? Can they not make phone calls if the phone has no data?