Hello @JAN HENDRIK BARENDREGT,

Please detail what kind of bundle you got and devices.

Thank you.

The contract is: Plano Mobilidade 0 

The device is: TL-MR6400

In the daytime we normally don't have any problems, sometimes in the weekends

@JAN HENDRIK BARENDREGT  I suggest you place the router's SIM card in a smartphone and please check if the speed remains the same.

Thank you.

The SIM card from the router doesn't fit in my phone.

I tried it with the SIM card of Vodafone in my phone, but the internet doesn't improve, so it is probably the network.  

@JAN HENDRIK BARENDREGT in that case could you gently provide the zip code so the community managers could check if there is any kind of issues.

Thank you.

The ZIP code is: 7555-120

Hello @JAN HENDRIK BARENDREGT,

Thank you for reaching out to us.

We don’t detect any difficulties registered in the area you mentioned. 

Please send us a private message to the @Fórum with your NOS Costumer number, so we can help further analyzing this matter.

Thank you