Skip to main content
Header
Christian Holmes
Kilobyte
March 26, 2017
Respondido

Net Tlm. Speed dropped sharply after 10 day trial

  • March 26, 2017
  • 4 comentários
  • 164 visualizações
Hello, can anyone explain why my internet 4g speed has gone down from 20mbps to 2mbps just after our trial 10 days had expired?
    Melhor resposta por DJLink
    It may be some sort of network load especially if you are noticing it only at particular times of the day.
    If in the morning it works well that means the device and speed contracted is there. I think that if you keep having issues you should contact them again. I would also recommend (if possible) trying it in another distant area just to know for sure and provide that extra info for support.
    good luck

    4 Comentários

    DJLink
    DJLink
    Gigabyte
    March 28, 2017
    That is weird and maybe just a coincidence, I'm assuming you are using the same conditions as before? Same place? Do you have a strong signal?
      Christian HolmesAutor
      Kilobyte
      March 28, 2017
      It is weird, same everything, nothing changed, monitoring the speed daily, we are in a marginal 4g area so is it possible 4g is not on all day? Or just network load? Get good speed in the mornings and trails off throughout the day slowing down, in the morning we can get up to 20mbps, averaging around 10mbps. In the evening for the last few days has gone down to as low as 1mbps and averaging about 2mbps from 6-7pm on-wards with poor speed, then after midnight the speed climbs again, averaging about 8mbps. Did a call with support and we configured the Alcatel hotspot router to 4g only, which I think could be a problem in an area without 100% 4g coverage, no other tweaks done yet, thinking about an antenna but not sure what to buy, tower is quite near, < 3kms.
      DJLink
      DJLinkResposta
      Gigabyte
      March 28, 2017
      It may be some sort of network load especially if you are noticing it only at particular times of the day.
      If in the morning it works well that means the device and speed contracted is there. I think that if you keep having issues you should contact them again. I would also recommend (if possible) trying it in another distant area just to know for sure and provide that extra info for support.
      good luck
        Christian HolmesAutor
        Kilobyte
        March 29, 2017
        Hi, thanks for your input and confirmation, and use of English on a Portuguese forum, all the best, we are very happy in general with the service.
          COMBINA
          News Image

          A poupança que COMBINA

          Uber
          News Image

          Oferta de 2 meses Uber One

          widget chatbot
          chat
          my NOS indice

          Conheça todas as funcionalidades da my NOS

          Vídeos de ajuda

          Video iframe com botão
          Condições do Fórum NOSAccessibility statement