16990 ou 931699000 opção 3.

Hello @Xenia,

Thank you for reaching out to us. We’ll assist you in this matter.

Please tell us what’s happening with the internet service.

Thank you 

Hello @João H. 

thank you for answering. Our internet connection suffers multiple disruptions during the day.

Mostly a disruption lasts for a couple of minutes after wich the router is connected again.

The disruptions are happening every day. It is a big problem when you are working and you participation

in an online meeting is disturbed.

Regards

Hello @Xenia,

Thank you for your feedback.

Do this disruptions happen in more than one device at the same time? 

If it only happens in one device, such as a laptop for example, are you using any type of VPN service? 

Thank you

Hello @João H. 

the router looses the connection, so all the devices are affected.

Regards

We appreciate your feedback @Xenia.

Please send us a private message to the @Fórum profile with you NOS Costumer Number. 

We’ll help on solving this issue.

Thank you