I have been a Nos customer for less than 5 months.
I have had internet speed issues for the last month, usually during the day when I am working.
I called the support # 931 699 000 - told me I need to change the router.
I found out in the shop that most routers are refurbs
New router has made no difference and in fact the service is now worse.
I pay for 200/mbs download and am luck to get 2.
The chances of the problem being the router both times, whilst nonzero, is unlikely.
Hello
Thank you for reaching out to us. We’re worry to ear you’re having troubles with the internet service.
Please do a speedtest here, connected via ethernet cable, and share with us the result.
Does this situation happens through ethernet an Wi-Fi connections?
Thank you
Hello João H.
Thank you for getting back to me.
The internet is now
Download
12.38 Mbps
Upload
20.44 Mbps
That is the best it has been for while - I have just spent 30 minutes with a Brazilian colleague - who has booked a technician to visit in a couple of days
Hello
Thank you for your feedback.
Since a service maintenance is already scheduled the situation will be resolved shortly. We apologize for the inconvenience.
Please share with us if there’s any further questions we can help with.
Best regards
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