Hi @Lorna PREPAID,

Do you have a portuguese bank account and homebanking?

You can top up through your homebanking or at any ATM.

Thank you

Hey I was trying to top up my balanace with the mobile application and there is no way in which you can input the amount. The input field does not work. How can we fix that?

Hello @Gabriel8888,

Thank you for reaching out to us. 

Please tell us what’s the  tariff that you currently have. Have you tried the payment through homebanking? 

Please reinstall the NOS APP to fix any bugs that may occur.

Thank you