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AndyWhit
Kilobyte
February 17, 2023
Respondido

Fibre router dropping packets

  • February 17, 2023
  • 5 comentários
  • 68 visualizações

Hello

 

My fibre connection has been suffering from 20-50% packet loss for the last few days, before that the link has been rock solid for 12 months.   The internet is almost unusable.

I have tried all the usual stuff (reboots, disconnecting all lan appliances etc) without success, so I think the problem is either with the router or the NOS network.

Does anybody have any suggestions ?

 

 

    Melhor resposta por Guimas

    From what i see your optical fiber signals are perfectly fine. Might have been a general problem but i doubt. Even if you sent the message nothing was done.

    5 Comentários

    João H.
    João H.Gestor da comunidade
    Gestor da comunidade
    February 17, 2023

    Hello @AndyWhit,

    Thank you for reaching out to us. We’ll assist you in this matter.

    Is the service installed FTTH or Satellite? Please tell us which model of router do you have installed.

    Thank you 

     

     

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    AndyWhitAutor
    Kilobyte
    February 17, 2023

    Hi John

    It looks like someone has just done something at your end (around 14:20).  Notice the packet loss stops.   There are a  few dropped packets since (nothing major) and a disconnect but is looking good now. 

    I did send a private message with my account details earlier, so maybe someone has actioned it.

    Any idea what the problem was?

     

    Guimas
    Super User
    GuimasSuper UserResposta
    Super User
    February 17, 2023

    From what i see your optical fiber signals are perfectly fine. Might have been a general problem but i doubt. Even if you sent the message nothing was done.

    AndyWhitAutor
    Kilobyte
    February 17, 2023

    A coincidence then.    

      João H.
      João H.Gestor da comunidade
      Gestor da comunidade
      February 17, 2023

      Hello @AndyWhit,

      Thank you for your feedback regarding this issue. 

      Please tell us if the situation persists so we can further analyze what the root cause might have been.

      Thank you   

      Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
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