Thats something you are charged by installing wifi total ( plumes).

If they weren’t installed call 931699000 option 2 for return of the value.

Hello @Joel L,

Wi-Fi installation certification costs €50, paid on the first invoice after joining.

Please check the details here.

Thank you

Thank you both! When I signed up in store for NOS the seller explicitly told me there will be no installation cost. So the charge came as a surprise.

I got Wi-Fi Total to be certain that it would work in the whole house, but I actually don’t need it.

Is there a way to dispute the charge? I rather return the 1 extender they put and get refunded this €50 charge.

 

At this moment the site here says:

Wi-Fi Total

“Sem fidelização. Para novos clientes até 3 meses na NOS, a certificação Wi-Fi tem um custo de €25, pagos na primeira fatura após adesão. Adesão numa loja NOS ou através do 16995.”

Wi-Fi Total 6e

“Sem fidelização. A certificação de instalação Wi-Fi tem um custo de €50, pagos na primeira fatura após adesão.”

Please check each one it is, because the last one isn’t available at the moment.

Thank you

It is a question that must be posed to the Forum's moderators, who, in their mission to help all Forum users, will put it to the competent department and will be pending a response. You need to send your customer number to the @Fórum  profile and wait for a response.

Hello @Joel L,

Thank you for reaching out to us.

The community gave a good help. We’ll assist on analyzing this matter. 

Please send us a private message to the @Fórum profile with your NOS costumer number.

Thank you