wrongful charges

16990 option 2. There is a english line, they will redirect if needed.

I’m sorry, but this doesn’t help at all. I called the # 16990 and then selected option 2. Everything is still in Portuguese and no live person shows up to assist. It would be much easier if this could be handled here with messaging.

Hello @KKash,

Thank you for reaching out to us. We’ll assist you in this matter.

Please send us a private message to the @Fórum profile with the cellphone number in question.

Thank you 

Thank you John H. I’ve sent the message. I hope to receive a response soon.

Thank you for you feedback @KKash,

We’ve received your private message and will reply to it as soon as possible.

Thank you.

I have been waiting now for a week to receive a response to my message. Please advise.

Hello @KKash,

We’re sorry for the delay.

We’ve replied to your private message. 

Thank you for your understanding 

Thank you, but I don’t see the credit in my account.

Bom dia.

I completed a 23.72e payment on 15-8-2023 through my Millennium account as I usually do (ref # 93*******, which is also my mobile #), but my NOS account app doesn’t show the payment which is due today. Please advise.

Hello @KKash,

Thank you for reaching out to us.

Personal information was redacted from your comment for your protection.

We confirme the payment of €23,72 you did at 15-08-2023.

Please let us know if there’s anything else we can help with.

Thank you