The NOS installers on 18 September said I would be contacted when my mobile number has been ported across but its now nearly 3 weeks since and no word, hence I am trying to follow up.
I am now on my 10th or 15th call today to NOS to request an update on my mobile number transfer from MEO. Initially I called 16990 and was asked to press “1” for english. I got an english speaking support who went away to find out info then the line started ringing again and a portuguese woman answerted who spoke no english at all. I hung up.
I called 16990 again, pressed 1, got an english speaking guy who said no I have to call 16990 and press option 2 for existing customer service.
I called 16990 and pressed option 2 but then got endless menu options in portuguese and no english option. I pressed 1 about 20 times hoping the system would detect a problem and someone would answer but it just disconnected.
I called 16990 about 6 more times and pressed 2 each time but again it presented options in portuguese only. At no time did a human answer.
So I called 16990 again and waited for the option 1 for english - but now there is no option 1 so I cant even speak to the wrong person in English.
I am print screening this complaint so I can present it if we come to a contract dispute. yes I know Im in portugal and yes I am starting to learn portuguese but telecoms companies should be able to manage assistance somehow in the main foreign languages- English, spanish and French.
I mostly use my feet in situation like this, not the phone (eg customs, financas, council, health, job centre, social security etc). I get a clue of who/where to go, get in my car and like a detective follow a trail until I find the right person but with telecoms you have to contact them by phone.
This is just todays efforts. Ive had similar trouble before. I can visit NOS in MAR shopping centre but thats 40 mins away and I cant go today.
Please fix this NOS so at least there is at all times a language option.
