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Hello everyone,

I recently purchased the NOS Mundo tariff but it doesn't meet my current needs, especially in terms of internet data allowance. The app doesn't provide an option to change the tariff, and customer care couldn't assist me in English.

Can anyone guide me on how to change my tariff to a plan with higher internet data? 

Thanks in advance for your help!

Hello @ShineL,

Please check some options here.

Thank you

Hello @ShineL,

Please check some options here.

Thank you

Thank you Jorge, I am not able to change my tariff. Change tariff is greyed out in app and on website, nothing is happening after I choose the tariff.

There is a english speaking support. The just need to redirect you to it.

Hello @ShineL,

Please check some options here.

Thank you

Thank you Jorge, I am not able to change my tariff. Change tariff is greyed out in app and on website, nothing is happening after I choose the tariff.

 

Good evening @ShineL,

The website translate just for you here.

Thank you

Hello @ShineL,

Thank you for reaching out to us. The community provided good help.

If you still require further assistance on this matter, please send us a private message to the @Fórum profile with your Phone number, and a detailed explanation of what your need are regarding your cellphone tariff.

Thank you

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