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Kilobyte
December 22, 2019
Pergunta

No show by service technicia

There was a service technician that shoud have been at my place 16.00 today. He has noit showed up. What shall I do. I dont have a working phone?

 

    10 Comentários

    Ana P.
    Moderador
    December 22, 2019

    Hello @PER NORLIN

     

    So far, a service technician has not compared in your home?

    We look forward to your feedback. 

    Thank you. 
     

      
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    Kilobyte
    December 22, 2019

    There was no visit by a service technician as scheduled today. No information about a canceled meeting. I have a text message confirming the visit.

     

     

    Ana P.
    Moderador
    December 22, 2019

     

    @PER NORLIN

    Please send us a private message with your NOS customer number or tax payer to verify what is happening, please.

    Thank you 

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    Kilobyte
    December 22, 2019

    Done

     

    Ana P.
    Moderador
    December 22, 2019

    @PER NORLIN

    We have already received your message. We will respond as soon as possible. 

    Thanks

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    Kilobyte
    December 22, 2019

    Thank you I am looking forward to having this resolved. This is the third visit from a technician without having a resolution to not working phone.

     

    Kilobyte
    December 22, 2019

    Note that I also have a problem with the internet.  My recommendation is to change the router to see if that is the source of the problems I have.

    Kilobyte
    December 22, 2019

    I have sent you a private message, but have not received any response on my case.

    Ana P.
    Moderador
    December 22, 2019

    @PER NORLIN

     

    We have already answered your message.

     

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Kilobyte
    December 23, 2019

    I have so far not received any propper response so I called NOS tecnical support and they stated that there is a known problem with the network in my area affecting many clients. The claim that they don't know the root cause and when it will be resolved.